Short Introduction

The Operations Specialist is pivotal in enhancing organizational excellence by leading the development and execution of innovative strategies and procedural improvements. Through comprehensive reviews, this role optimizes productivity by leveraging the latest industry trends, technologies, and best practices. Proactively identifying opportunities, the Operations Specialist drives transformative changes and fosters sustained growth. 

This role requires a forward-thinking mindset, commitment to continuous improvement, and collaboration with cross-functional teams to position the company as an industry leader.

Working Set-up

Hybrid - 3x a Week Onsite at Ortigas Office

Duties and Responsibilities

1.) Data Reporting and Supervision

• Analyze key metrics and domains to assess productivity and performance levels across various units.
• Regularly extract insights from productivity reports and the Operations dashboard to inform and drive enhancements in productivity and process optimization.

2.) Process Improvement

• Execute process improvement projects by applying LEAN methodologies.
• Audit operations data of each unit/individual to determine utilization rate, capacity level, time allocation, and productivity rate.
• Develop new processes and procedures through process mapping, documenting workflows, employee interviews, and job shadowing.

3.)Tool Management and Supervision

• Management and supervision on tools and platforms being used by the company to gather data and maintain or improve, productivity, efficiency, and experience

Key Competencies and Skills

• Expertise in BI tools like PowerBI and Tableau.
• Proficiency in data management tools
• Strong Analytical Skills and Process improvement basic tools and troubleshooting.
• Proficient in LEAN methodologies and Six Sigma principles.
• Is Excellent project management and time management skills with the ability to prioritize and meet deadlines.
• Has Effective negotiation skills and resource management.
• Has Planning and organizational skills, including the ability to manage multiple projects and tasks simultaneously.
• Has Excellent communication skills with experience in presenting thoughts, ideas, and data
• Has Proficiency in MS Office (Excel, Word, PowerPoint) and Google Suite (Sheets, Docs, Slides)
• Demonstrates emotional intelligence with the ability to empathize, listen actively, and build strong relationships and be customer centric.
• Demonstrates ability to work and communicate effectively in teams, collaborate with colleagues, and build consensus to become better together.
• Is Able to Lead The Change and adapt to changing business needs, shifting priorities, and new technologies. Innovation Oriented and uses creative problem-solving skills to identify new opportunities and enhance business outcomes.
• Has a commitment to integrity, ethical standards, and a strong sense of personal and professional values.
• Has an Entrepreneurial Spirit to drive results, take calculated risks, and seek out new ideas.
• Has a reputation for trust and reliability with a strong track record of delivering results.

Required Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Management, Mathematics, Statistics, Industrial Engineering or a related field.
• At least 2-3 years of experience in data analytics, report preparations, and creating insights or a proven track record in a similar position, working with a team in a similar or adjacent industry.
• Experience in data management handling and operations related tasks.
• Demonstrated track record in successful process improvement projects; while possessing a Lean Six Sigma Yellow Belt Certification is advantageous, it is not a mandatory requirement.