Short Introduction

The HR ASSOCIATE is responsible for Benefits administration, support for government mandated benefits (SSS, Philhealth, PAGIBIG),  HRIS management, and support for Learning and Development initiatives, ensuring efficient HR operations and a positive employee experience. They manage employee benefits programs, maintain HR information systems for accurate data, and assist in organizing training to enhance employee skills and engagement.

The role stays up-to-date with the latest industry trends, technologies, and best practices and is able to identify new opportunities and strategies for improving overall performance as well as growth.

Working Set-up

Occasional F2F in the Ortigas office when needed

Duties and Responsibilities

1. BENEFITS

1. Gov’t Mandated Benefits

• Assist with inquiries related to SSS, HDMF, and Philhealth, including the benefits and support services provided by each agency
• Coordinate with Finance to process documents related to compliance with SSS, HDMF, and PhilHealth requirements.

2. HMO Management

• Process renewal of HMO coverage - annually
• Manage the Annual Physical Exam of Regular Employees
• Ensure that membership enrollments and cancellations are filed on time and without delays for both principal and dependent
• Coordinate with broker / HMO for contract and benefit availment concerns
• Review and check the accuracy of billings and ensure that payment is processed on time

3. Leave Management

• Manage and Monitor the VL, SL and RL allocation and usage for employees
• Update the leaves in the HRIS of regularized employees and every new Fiscal Year
• Preparation of Leave reports (monthly, quarterly and Annually) or as requested

4. Clinic Consultation Coordination

• Coordinate, announce and schedule consultations for partner physician and psychologist
• Review and check the accuracy of billings and ensure that payment is processed on time

5. Care Packages

• Arrange the purchase and delivery of care packages for employees who contract serious illnesses,  admitted to the hospital, or are going through bereavement

6. Reporting

• Maintain a health tracker and send a daily / weekly health report to the President
• Preparation of necessary requested reports relating to Benefits

2.)  LEARNING AND DEVELOPMENT

• Gather and consolidate the Training Needs for Training Needs Analysis (TNA) and creation of the Training Plan from the Annual Performance Evaluations’ Individual Development Plans and real-time feedback 
• Track progress of all Individual Development Plans based on actual training programs attended and actions taken for on-the-job or special projects plans
• Identify common needs for departmental and/or group training plans; identified training programs to address one-off individual needs shall also be coordinated with the employees and their line managers for validation
• Register, process payments, and ensure necessary documents are provided to the employee for his/her training attendance
• Manage internal training programs from design and planning, execution and post-mortem
   

3.)  OFFBOARDING

• Send the Offboarding kit (Offboarding process, Exit Interview Form and Turnover File) to resigning employee and Line Manager
• Coordinate with other departments for pending items that resigning employee needs to resolve
• Check progress of the resignee’s turnover with the Line Manager and completion of pending items from different departments.
• Schedule Exit Interview of Resigning employee with HR

4.) RECRUITMENT - SUPPORT ROLES

1. Candidate Sourcing

• Explore innovative ways and tap all possible sources of qualified candidates to fill vacancies.
• Establish good working relations with a diverse network of candidate sources to enable timely acquisition of potential hires

2.  Candidate Screening and Selection

• Guide or as needed, work with the recruitment assistant, in conducting preliminary screening processes, e.g. resume screen, preliminary interviews, testing,  to identify those who meet the established job specifications/criteria 
• Conduct preliminary screening processes to ensure shortlisted candidates meet the qualification standards prior to endorsement to the hiring managers, e.g. resume screen, preliminary interviews, testing,  to identify those who meet the established job specifications/criteria 
• Provide hiring managers with the data and inputs needed for them to make informed selection decisions  
• Coordinate interviews and obtain feedback on interview results
• Ensure that candidates are kept informed about the status of their application

5.) SUPPORT FOR OTHER HR TASKS

• Assist in HR related engagements or activities (Company Events) 
• Assist in general employee inquiries or concerns
• Support/back up for payroll processing
• Provide help in other HR facets, as needed

Key Competencies and Skills

We Are Looking For Someone Who:

• Has expertise in  benefits administration, HMOs and other health insurances.
• Has knowledge in HRIS systems like MiHCM is a plus 
• Demonstrates strong empathy and the ability to build meaningful connections with others, shows a genuine interest in understanding and supporting employees' needs and fostering positive workplace relationships.
• Has knowledge in conducting training needs analysis, design and development of training programs.
• Is Strong in/with  candidate and stakeholder management
• Is Effective in communicating and managing timelines
• Is Excellent project management and time management skills with the ability to prioritize and meet deadlines.
• Has Effective negotiation skills and resource management.
• Has Planning and organizational skills, including the ability to manage multiple projects and tasks simultaneously.
• Has Excellent communication skills with experience in presenting thoughts, ideas, and data
• Has Proficiency in MS Office (Excel, Word, PowerPoint) and Google Suite (Sheets, Docs, Slides)
• Demonstrates emotional intelligence with the ability to empathize, listen actively, and build strong relationships and be customer centric.
• Demonstrates ability to work and communicate effectively in teams, collaborate with colleagues, and build consensus to become better together.
• Is Able to Lead The Change and adapt to changing business needs, shifting priorities, and new technologies. Innovation Oriented and uses creative problem-solving skills to identify new opportunities and enhance business outcomes.
• Has a commitment to integrity, ethical standards, and a strong sense of personal and professional values.
• Has an Entrepreneurial Spirit to drive results, take calculated risks, and seek out new ideas.
• Has a reputation for trust and reliability with a strong track record of delivering results.

Required Qualifications