Short Introduction

The Account Supervisor is responsible for managing  a set of accounts and a team of Jr. Account Managers, Account Managers, and/ or Sr. Account Managers on his/ her own or alongside the Business Unit Manager/Client Success Director. He/She will focus on operational excellence through ensuring proper resource management, process execution, achievement of KPIs to achieve Client retention and growth.

The role stays up-to-date with the latest industry trends, technologies, and best practices and is able to identify new opportunities and strategies for improving overall performance as well as growth.

Working Set-up

Work from anywhere

Duties and Responsibilities

KEY RESULT AREAS:

1. BUSINESS UNIT MANAGEMENT

• Lead, manage, and develop all members of the Business Unit with the objective of inspiring and motivating them towards high levels of performance to achieve targets in the BU's score card alongside the Assoc./ Creative Director.
• Organize and strategize project loading of Jr. Account Managers, Account Managers and/or Sr. Account Managers, with foresight on operational considerations alongside the Assoc./ Creative Director.
•  Performance evaluation of the Jr. Account Managers, Account Managers and/ or Sr. Account Managers.
• Culture crafters of the Business Unit focusing on constant improvement in ways of working within the team.
•  Represent the Business Unit in monthly Client Success Department Council and Mancom meetings and projects.

2. ACHIEVEMENT OF SALES TARGETS

• Ensure achievement of the annual sales target; track and report on the Business Unit Sales Tracker on a bi-monthly basis, along with real-time updates for Sales Projections and real-time updates on Cerebrum for CE uploading.
   

3. CLIENT RETENTION AND MANAGEMENT

• Establish good working relations with senior-level Clients in order to sustain and grow the accounts assigned to the Business Unit.
• Ensure that the overall business efforts in behalf of Clients' products and/ or services are well directed and coordinated to meet and exceed the Clients KPIs.
• Ability to challenge Client briefs and requirements upon assessment in order maximize the desired results of the Client.

4.  ACCOUNT MANAGEMENT

• Lead the internal team by ensuring all projects and day-to-day deliverables are done excellently, effectively, on-time, and within Client budget.
• Oversee the quality of work by ensuring that all projects are done excellently by doing weekly check-ins with the team.
• Be able to discuss issues and improvements with the Clients to ensure proper Client and Agency workflows and performance.

6. INDUSTRY AND BUSINESS EXPERTISE

• Keep abreast with industry trends and develop business acumen in order to be proactive in actualizing business opportunities (increased scope, internal growth)
• Keep up-to-date with trends related to the Client's categories and industries and forecast properly possible changes/ movements that can affect the business
• Ability to champion a cause/ build expertise on a specific topic (partnering with SS heads) ie. quarterly topics to be assigned per AS.

7. INTERPERSONAL 

• Establish and build rapport with the team (BU)
• Get to know CSD teammates and Shared Services - build connections with the rest of NW through participating in different employee engagement and L&D activities.

Key Competencies and Skills

We Are Looking For Someone Who: 

• Demonstrates Leadership Capability - ability to lead, manage, and develop people
• Demonstrates Self-motivation / Ability to work independently.
• Has expert knowledge with industry standards and regulating bodies (ASC, DTI, FDA, etc).
• Has interest and aptitude for creative business, marketing solutions, and business transformation.
• Has excellent Client-facing and internal team management throughout the entire project lifecycle
• Has the ability to seek out and evaluate project opportunities, set proper customer expectations, and handle negotiations.
• Has knowledge and is well-versed in a wide range of project types, from interactive to out-of-home, content production, social platforms, and other innovations made by the company.
• Is effective in/with oral and written communication and presentation, interpersonal skills
• Has Analytical, Strategic thinking and influencing skills- have the ability to synthesize, develop, and present clear and concise recommendations.
• Has general knowledge of all aspects of Clients’ business and the ability to apply that knowledge to meaningful insights, counsel, and planning for the Clients’ business and Agency assignments.
• Has Tolerance for Stress - able to work in an agile, fast-paced, and growth-oriented environment.

Required Qualifications

• Bachelor's degree in advertising, business, communication, marketing, PR, and/or other related courses
• At least 3-5 years of experience in Client servicing or a proven track record in a similar position, working with a team in a studio, Agency or creative solutions supplier and/or brand management
• Experience working with Clients and stakeholders to develop and negotiate directives, project scopes, and cost estimates
• At least (two) 2 years of experience handling digital marketing / digital-related projects 
• Proficiency in Microsoft Office Suite (at least Word, Powerpoint, Excel) and /or iWork Suite (at least keynote, pages, numbers)
• Has leadership skills and proven expertise in independently getting things done. 
• Should have had experience training downlines.